Privacy Policy

I. Introduction

This privacy policy applies between you and SURGERY AND HOLIDAYS. We take the privacy of your data very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website and our services.

II. Purpose

The purpose of this Privacy Policy is to define the principles of data processing as part of the activities of the data Controller – SURGERY AND HOLIDAYS. This privacy notice lets you know what happens to any personal data that you give to us, or any information that we may collect from you or about you from other organisations.

III. Scope

This Privacy Policy is applicable in any cases of processing of natural persons’ personal data by the Controller.

IV. Definitions and interpretation

a. Personal data - any information that you submit to SURGERY AND HOLIDAYS relating to an identified or identifiable natural person as data subjects. The identified person means a natural person who can be identified directly or indirectly, particularly on the basis of the identifiers such as name and surname, identification number, location data, internet identifier or one or more specific factors which determine physical, physiological, genetic, mental, economic, cultural or social identity of a natural person.

b. Cookies - are small blocks of data created by a web server while a user is browsing a website and placed on the user's computer or other device by the user’s web browser.

c. GDPR - The General Data Protection Regulation (EU) 2016/679,

d. UK and EU Cookie Law - the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011,

e. Website - the website that you are currently using, SURGERYANDHOLIDAY.COM and any sub-domains of this site unless expressly excluded by their own terms and conditions.

V. What data we collect?

• Name, surname


• date of birth


• health information, including medical history, medications, allergies, adverse events, immunisations, family history and risk factors


• contact Information such as email addresses and telephone numbers


• financial information such as credit / debit card numbers


• IP address (automatically collected)


• web browser type and version (automatically collected)


• operating system (automatically collected)


• a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)

In each case, in accordance with this privacy policy.

VI. How we collect the data
Data is given to us by you:
SURGERYANDHOLIDAYS.COM will collect your data:

• when you contact us through the Website, by telephone, post, e-mail or through any other means


• when you register with us and set up an account to receive our products/services


• When you make payments to us, through this Website or otherwise


• When you elect to receive marketing communications from us

Data is collected automatically:
To the extent that you access the Website, we will collect your data automatically:

• a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.


• we will collect your data automatically via cookies, in line with the cookie settings on your browser.

VII. Why we collect the data

The personal information we collect is used to provide you with services you request and to operate our business efficiently. We use it for billing, identification, authentication, service improvement, research, and also for contacting you when necessary. We may use your personal information to advise you of new or updated products or services or special offers or promotions that you may be interested in. You can contact us at any time to let us know that you do not want us to use your information for this purpose. If you do not provide personal information to us we may not be able to provide our services or services most suited to your needs.

VIII. Who we share your data with

We may share your data with the following groups of people for the following reasons:

• Third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly


• Third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds


• Relevant authorities – are required by law to do so.

IX. How we keep data secure

1. We will use technical and organisational measures to safeguard your data, for example:
   Access to your account is controlled by a password and a user name that is unique to you. We store your Data on secure servers.
   Payment details are encrypted using SSL technology.


2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address: CONTACT@SURGERYANDHOLIDAYS.COM

X. Retention period

We will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

XI. Your rights

• the right to access personal data, including the right to obtain a copy of this data


• the right to request correction (revision) of personal data - if the data is incorrect or incomplete


• the right to request the deletion of personal data (the so-called "right to be forgotten") - in the following events: the data is no longer necessary for the purposes for which it was collected or otherwise processed, the data subject has objected to the processing of the data, the data subject has withdrawn the consent on which the processing is based and there is no other legal ground for processing, the data is processed unlawfully, he data must be removed in order to comply with the legal obligation


• the right to request a restriction to the processing of personal data


• The right to transfer personal data


• The right to withdraw consent to the processing of personal data. To the extent you consented to the processing of personal data, you have the right to withdraw it. Withdrawal of consent does not affect the lawfulness of the processing of data which was made on the basis of consent before its withdrawal


• If you believe that the Data Administrator's processing violates the provisions of the GDPR, you have the right to file a complaint with the President of the Office for Personal Data Protection (ul. Stawki 2, 00-193 Warsaw, Poland. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/. It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

XII. Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

XIII. Cookies

1. Our website may place and access certain cookies on your computer. We use cookies to improve your experience of using the website and to improve our range of products and services. We have carefully chosen these cookies and has taken steps to ensure that your privacy is protected and respected at all times.


2. Before our website places cookies on your computer, you will be presented with a message requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better services to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the Website may not function fully or as intended.


3. You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.


4. You can choose to delete cookies at any time; however you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.


5. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.